For shipping and information about your order please check out the page for Order & Shipping Information.

• Can I return my order?

If you would like to return your order or an item in your order, please contact me within 14 days of receiving your items. You must then dispatch your return within 14 days of contacting me. Please be sure to package your items safely, as I must receive them in sell-able condition to be able to offer you a refund. If the item is damaged when I receive it, then the customer will only be entitled to a partial refund. The customer is responsible for the cost of the return shipping.

• Do you accept exchanges?

I do not accept exchanges. However if your order is incorrect or has arrived damaged, please get in touch.

• Can I cancel my order?

As long as your order has not been dispatched, I can cancel and refund it for you. Once your order has dispatched, it is no longer possible to cancel it. If you would like to return your order upon receipt for a refund, please see above for my return policy.

• How does Mossy Mail work?

Mossy Mail is a bi-monthly club where you can get exclusive designed products with a discount! The products are only available during the corresponding two months, so be quick if you want something from it! To receive Mossy Mail simply pick your preferred bundle from the shop and purchase it. There is no need for a subscription or membership like on Patreon. You will receive the exclusive goodies of your choice, plus an exclusive thank you letter which is only sent to those who are part of Mossy Mail those two months.

• Can I purchase past rewards?

Current members of Mossy Mail will receive a password with their order in their email. This password will give access to the locked Mossy Mail Friends page. Previous rewards will be sold in the secret shop there, but will not be discounted anymore. They will also not come with the special thank you card and perks for Mossy Mail. It is never a guarantee a design or product might return, so if you like something make sure to purchase it before it is gone. If you want to stay up to date with when new rewards will be available, make sure to sign up for my newsletter!

• What are the different tiers/bundles available?

There will be three bundles available every two months for three different price points, however the content will vary every time. Perhaps some months there will be sticker sheets while other times there might be a bookmark or even a small notebook! I want to use Mossy Mail to experiment and try out new things, so honestly any type of product could end up in the Mossy mail!

• Wholesale

Are you interested in carrying my items in your shop? Send me an email with which item(s) it concerns and the quantity, after which I will contact you by e-mail with more information. (shop@bymossypine.com)